viptakavip Privacy Policy
Your personal information is completely safe with us. Learn how viptakavip collects, stores, and uses your information and how committed we are to protecting your privacy.
This Privacy Policy ("Policy") describes how viptakavip ("we", "our", "Platform") collects, processes, stores, and protects the personal information of our registered and unregistered users. By using our Platform, you are considered to have accepted the terms of this Policy. If you have any questions, please contact us at [email protected].
1. What Information We Collect
We may collect the following information at various stages, from when you create an account on viptakavip through your use of the Platform.
Identity Information
Your name, date of birth, gender, national identity card number (if required for verification), and other identifying information provided at the time of registration.
Contact Information
Your email address and mobile number, which are used for account creation, login verification, and sending important notifications.
Financial Information
Your payment method details (bKash, Nagad, or Rocket number), transaction history, and deposit and withdrawal records. Full account numbers are never stored.
Technical Information
Your device's IP address, browser type and version, operating system, session duration, and a log of which pages you have visited.
Gaming Activity Information
Your betting history, games played, win and loss records, bonus usage history, and your VIP tier information.
Location Information
Your approximate geographical location (based on IP address), which is used for complying with geo-restriction regulations and for security verification.
2. How We Use Information
We use the information collected only for the following legitimate purposes. Your information is not used for any unauthorised purpose.
3. Sharing Information with Third Parties
viptakavip does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances.
Service Providers
Only the necessary information is shared with our authorised partners for services such as payment processing (bKash, Nagad, Rocket), technical support, and fraud prevention.
Legal Authorities
Providing information to government authorities in response to valid court orders, law enforcement requests, or legal obligations is part of our responsibility.
Business Transfers
In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new operating entity. You will be notified in advance in such cases.
Important: Before sharing information with third parties, it is confirmed that the relevant party is bound by an appropriate data protection agreement.
4. Cookies and Tracking Technologies
Our Platform uses cookies and similar technologies to improve your browsing experience and ensure functionality.
Types and Purposes of Cookies
- Essential Cookies: Essential for maintaining login sessions, storing security tokens, and ensuring the core functionality of the Platform. These cannot be disabled.
- Performance Cookies: Used to analyse which pages are visited most and how users are using the site.
- Functionality Cookies: Help remember your preferred language, theme, and other settings.
- Local Storage: Some information is temporarily stored on your device to improve page load speed.
You can disable non-essential cookies by changing your browser settings, though this may limit some functionality of the Platform.
5. Information Security Measures
viptakavip follows industry-standard security practices to protect your information. Our technical and administrative security measures are as follows.
SSL Encryption
All data transfers are protected by 256-bit SSL encryption, which prevents third-party interception.
Firewall Protection
Advanced firewalls and intrusion detection systems prevent unauthorised access.
Continuous Monitoring
Round-the-clock security monitoring detects and counters suspicious activity in real time.
Access Control
Strict internal access policies ensure that only authorised staff can view your information.
Please note that no transmission of information over the internet can be guaranteed to be completely secure. We ensure the highest level of protection, but no system is 100% secure. We will notify you in a timely manner about any security incident.
6. Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.
- Active Account: All information is retained for as long as your account remains active.
- After Account Closure: Some information may be retained for a minimum period for legal, regulatory, or dispute resolution purposes.
- Transaction Records: Financial transaction information is retained for a specified period in accordance with applicable legal requirements.
- After Expiry: Once the designated period has passed, information is securely deleted or anonymised.
Your Data Rights — Section 7.
viptakavip believes that you should have full control over your own information. You have the following rights.
Right to Access
You may request at any time to know what information we hold about you. We will provide a summary within 30 business days.
Right to Rectification
If your information is incorrect or incomplete, you may request a correction. This can be done through the support team or from your account settings.
Right to Erasure
Where there is no legal obligation to retain it, you may request that your information be deleted upon account closure. Transaction records may be kept for legal reasons.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted, such as during a dispute over the accuracy of the information.
Right to Opt Out of Marketing
You may stop promotional emails and notifications at any time. Urgent account-related messages cannot be turned off.
Right to Lodge a Complaint
If you have any objection to our use of your information, please contact us first at [email protected]. We will address your complaint fairly.
8. Protection of Minors
viptakavip is strictly prohibited for anyone under the age of 21. We do not knowingly collect any information from minors. If we become aware that a minor has registered on our Platform, we will immediately close that account and delete all associated information.
If you believe a minor is using our Platform, please notify us immediately at [email protected]. Age verification is in place during the registration process and identity documents are checked when necessary.
9. Policy Changes and Updates
This Privacy Policy may be updated from time to time. If changes are made, we will notify you in the following ways:
- A notification will be displayed on the Platform.
- A notification will be sent to your registered email address (for significant changes).
- The "Last Updated" date at the top of this page will be changed.
Continued use of the Platform after changes have been made will be considered acceptance of the new policy. If you do not agree with the changes, please contact us to close your account.
10. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or the use of your information, please contact us.
Related Policies
Visit the pages below to learn more about our Platform.